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Essay / Research Paper Abstract
This is a 3 page paper that provides an overview of workplace conflict mediation. The use of emotional intelligence in mediation is emphasized. Bibliography lists 1 source.
Page Count:
3 pages (~225 words per page)
File: KW60_KFmediat.doc
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Unformatted sample text from the term paper:
listed below. Citation styles constantly change, and these examples may not contain the most recent updates. Workplace Conflict Mediation , 11/2010 --for more information
on using this paper properly! Resolution of workplace conflicts is extremely important in order to promote a happy and healthy work
environment. Conflicts do crop up from time to time and it is important to identify these problems and take care of them immediately before they escalate out of control. The
help of mediators is an important tool that managers would do well in utilizing. Far too often, the emotional factor is overlooked in resolving workplace conflicts even though those emotions
are often at the center of person to person conflicts. Mediators can illicit emotional responses from clients in an effort to bring understanding and empathy to the table in order
to reach a solution and compromise. Emotions are far too often put to the side by mediators and participants so that a
solution can be more easily and quickly reached. Ignoring the emotional factor for the sake of resolution can actually have long term detrimental effects, especially if the parties work together
in a close environment, but by working on conflict transformation, mediators will be able to provide the parties with the tools and abilities to better understand the position of the
other (Jameson, Bodtker, & Linker, 2010). This paragraph and the next several help the student to summarize the major strategies presented
in the paper. Several methods can be used in conflict mediation that focus on the importance of emotions. Jameson et al. (2010)s article mentions a focus on encouraging emotion identification
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