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Essay / Research Paper Abstract
3 pages in length. Conflict in any setting often creates an overabundance of tension that keeps people from communicating in an effective manner; when conflict is in the workplace, however, the extent to which such discord can disrupt the entire flow of business is both grand and far-reaching. Employees at the funeral home in question are not willing to listen to other ideas and often prefer working independently of the rest of the staff, both of which serves to create an atmosphere of conflict. No bibliography.
Page Count:
3 pages (~225 words per page)
File: LM1_TLCWkplcConf.rtf
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entire flow of business is both grand and far-reaching. Employees at the funeral home in question are not willing to listen to other ideas and often prefer working independently
of the rest of the staff, both of which serves to create an atmosphere of conflict. When analyzing the topic, relational, identity and
process goals inherent to resolving this situation, it is important to understand how that while conflict is typically viewed as a negative aspect of the workplace, it also presents the
opportunity to address issues that might otherwise go unnoticed or ignored. Discord among human beings is a normal, daily event at all stages of life; however, it is the
manner in which such antagonism is addressed that determines how effective the outcome will ultimately be. While the workplace utilizes a number of psychological techniques as a means by
which to address discord between and among people, the Rogerian counseling format has not only proven less likely to exacerbate the problem, but it also teaches those in turmoil a
very basic method of communication. Rogerian counseling seeks to obtain the most amicable type of communication between the feuding parties, attempting to draw
likenesses rather than differences. By focusing upon the positive, the information source of Rogerian counseling starts at square one chipping away at the defense mechanism typically associated with the
receiving end, seeking to capitalize upon common ground rather than differences. Effective business communication is an essential component in todays commerce; without it,
there can be little if any cohesion among employees, management and consumers. In order to establish this basis of communication within the funeral home, management has to abandon its
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