Here is the synopsis of our sample research paper on WASHINGTON MUTUAL AND QUALITY CONTROL. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 7-page paper focuses on Washington Mutual's mortgage operations and how they can be better streamlined through quality control processes. The paper examines the problem that the company is experiencing, discusses Deming's 14 points (widely considered the forerunner of TQM) and also discusses the Delphi method in terms of forecasting. Bibliography lists 2 sources.
Page Count:
7 pages (~225 words per page)
File: D0_MTwamut.rtf
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Unformatted sample text from the term paper:
financial sector -- although financial institutions offer specific products, what they are truly selling is their ability to keep customers happy. It for some odd reason the products do
not meet the customers satisfaction level, the customer will take his or her business elsewhere. This paper will briefly evaluating the situation
occurring at Washington Mutual Mortgage, a unit of Washington Mutual Inc. that supplies home loan and refinance products for consumers. But select other financial institutions, Washington Mutual runs into
problems when interest rates fall -- it means that applications for refinancing increase, and this is where difficulties begin. Well examine the
company as a whole, was onto the concept of total quality and then determine how quality control can be applied to help solve Washington Mutuals problems. Organizational Background
Founded in 1889, Washington Mutual, Inc. bills itself as a "financial services company committed to serving consumers and small-to mid-sized businesses" (Washington Mutual, Inc.,
2002). The products offered through Washington Mutual baking and financial services; home loans and insurance services; and specialty finance, which offers consumer finance and specialty commercial lending products (Washington Mutual,
Inc., 2002). As part of its mission, Washington Mutual notes that the companys actions are guided by integrity and honesty; that people
are valued them and appreciated further contributions; that teamwork is essential to success; that new ideas be encouraged; and thats outstanding standards for employee performance are expected and rewarded (Washington
Mutual, Inc., 2002). Washington Mutual is a service-oriented business. While the company does offer products in the form of banking, financial
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