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Essay / Research Paper Abstract
This 10 page paper begins with a brief background of this federal agency. The essay presents an analysis of the USPS and identifies quality issues. The writer reports the quality management strategies that are in practice and recommends steps for the postal services to take. Bibliography lists 12 sources.
Page Count:
10 pages (~225 words per page)
File: ME12_PG692808.doc
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Unformatted sample text from the term paper:
know that Benjamin Franklin was the first Postmaster General? Upon acceptance of the post from the Second Continental Congress, Franklin said that he would dedicate his efforts to fulfill George
Washingtons belief in the free flow of information between citizens in the country and between citizens and their government (Longley, 2011). The idea of an organized postal service in the
country was first offered by William Goddard, a publisher, in 1774 as a way to pass news and information in a way that would keep that news away from the
prying eyes of colonial British postal inspectors (Longley, 2011). Congress enacted the "Constitutional Post" in July 1775. In 1792, Congress passed the Postal Act which defined the role of
the Postal Service in the colonies (Longley, 2011). It was at that time what we now call third class mail or bulk mail came into being. Congress offered lower rates
for newspapers to encourage them to spread information to a wider audience. It was that act that forbade any postal official from opening any letters in their care (Longley, 2011).
The USPS has always operated on funds they collect for products and services. Unlike other federal agencies, the USPS does not receive funds from the federal government. However, the
organization has acknowledged that it is no longer financially sustainable (USPS, September 2011). On September 15, 2011, the organization proposed changes that will save them $3 billion per year. They
are proposing to adjust service standards and to close half of their processing facilities. The USPS is the only organization that delivers mail and packages to every one of the
151 million addresses in the United States and its territories and they added nearly 736,000 new addresses last year (USPS, 2011). In 2010, they processed an average of 563 million
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