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Essay / Research Paper Abstract
This 10-page paper discusses use case formats when it comes to customer service-based web designs and Internet advertising for the Turning Point detox and rehabilitation center. Bibliography lists 5 sources.
Page Count:
10 pages (~225 words per page)
File: D0_MTusecasei.rtf
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Unformatted sample text from the term paper:
and choices to launch whatever IT systems they might have. Once decisions are made, it takes many steps to get the IT project from diagrams and process and thoughts to
a viable conclusion. One such tool that is used in this regard is whats known as a use case. The use case is a fairly extensive flow diagram that helps
outline various functions and systems. With use cases in hand, we can determine various steps of a project, and how they might impact users.
In this paper, well examine two such situations as they relate to Turning Point, an inpatient drug rehabilitation and detox facility, and determine the steps necessary through use
cases, to get these projects up and running. In the first instance, well examine requirements necessary (and their rationale) for developing and
implementation of a web site with a strong customer service component. In the second example, well add Internet-based advertising abilities (such as pop-overs, pop-ups and banners).
In both cases, well also explain the rational and requirements necessary for getting these systems off the ground. An Overview of Use Cases
A use case, in its most basic form, involves a sequence of actions offering something as a measurable value (Ambler, 2006). In the situations
below, the measurable value would be a web site with a customer service component, whereas the second example would focus on the goal of Internet-based advertising abilities. The use cases
are typically identified in a noun-verb sequence, such as "generate reports" or "research customer." Other words affiliated with use cases are actors
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