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Essay / Research Paper Abstract
This 10 page paper considers how the role of traditional banks is changing and the way that banks need to providing internet banking services. The paper considers how these services can be supplied looking at issues such as convenience, savings in the value chain, security and the risks associated with decreasing loyalty created by a lack of direct personal contact. The bibliography cites 9 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TEebanking.rtf
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Unformatted sample text from the term paper:
on the banking sector. Most banks in developed countries, from the United States to Qatar all offer internet banking as an integral part of their service. This is a move
away from the traditional face to face paper based banking system to one where there are many potential advantages for the banks and the customers as well as some potential
difficulties when compared to traditional modern banking systems. Traditional banks have operated for many decades on a paper management system, with
face to face transactions for most customers, needing to visit the bank to deposit or withdraw money, to apply for loans or overdrafts or to undertake any other transactions. The
development of telephone banking was heralded as a breakthrough due to the ability to deal with customers remotely. This was aided by internal computerisation. Many modern traditional banks use CRM
in order to monitor customer accounts, enhance banking opportunities and to learn form customer behaviour the way in which the accounts are likely to run. The use of computers in
the traditional system is well established. The inter-bank transfers and lending is also conducted by computer. Therefore we can argue that adopting e-banking the banks are merely moving the technology
to the customer level. However, these are very different systems and need to be separated from the core operational systems. In this paper we will compare the concept of internet
banking management with the traditional banking management. There are many benefits to the consumer making internet banking attractive. The traditional distribution channel of banking services has required the customers
to go into a bank to manage their account. This meant that those wanting to arrange any financial products, from accounts and investment products to loans would need to take
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