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Essay / Research Paper Abstract
A 10 page paper providing a history and definition of TQM and relating it to current needs in the global market. All organizations work under increasing price pressures, and TQM enables greater quality with decreased costs. ISO9000 is of increasing importance in the global market and while ISO9000 is not directly associated with TQM, one helps to lead the organization to effective use of the other. Renewed focus on TQM is appropriate for companies that are or want to be international. Bibliography lists 7 sources.
Page Count:
10 pages (~225 words per page)
File: CC6_KStqmGlobal.rtf
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Unformatted sample text from the term paper:
TQM (Total Quality Management) was the buzzterm of the 1990s, a faddish catch-all palliative in corporate culture that eventually spread to all types of settings. The trend had begun
in the 1980s after US industry had discovered the "secret" of Japanese manufacturing. As increasing numbers of manufacturers, engineers and managers became aware of the program it became apparent
that there was more to TQM than quality circles and Ishikawa diagrams. Rather than being just another initiative with prescribed and numbered steps to achieve a goal, TQM revealed
itself to be as much a management philosophy as a framework for achieving statistical control of manufacturing while increasing quality and simultaneously reducing costs.
TQM eventually came to be applied not only to manufacturing environments but to everything from service business to mother love. It seemed to many to require quite a
leap to effectively apply its principles to service industries, but TQM is as much at home in the services and financial sectors as it is in manufacturing. Development
At the time that TQM was at its height of celebrity, it was apparent that nearly all of US manufacturing was benefiting from the attention
to quality, whether specific organizations chose to implement TQM or not. Those attempting to implement the facts without the underlying philosophy would later complain that TQM was a failure,
that it could not possibly work. Those taking on TQM in its entirety while also pledging themselves to continuous improvement were rewarded with benefits beyond those they originally sought
to achieve. But even as individual organizations found varying results in response to varying effort, standards increased across entire industries. TQM was
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