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Essay / Research Paper Abstract
A 5 page paper. Three organizations are discussed: the Department of Defense, a mortgage company in the UK and Boeing. The writer reports how they implemented TQM and the outcomes, when available. Bibliography lists 6 sources.
Page Count:
5 pages (~225 words per page)
File: MM12_PGTQMd07.RTF
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Unformatted sample text from the term paper:
strategy whose focus was continual improvement in all areas (Xavier University of Louisiana, n.d.). Specifically included in this explanation is that "Improved performance is directed at satisfying such broad goals
as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction if the overriding objective" (Xavier University of Louisiana, n.d.). As the Department became more experienced with this
strategy, it adopted a seven-step model for implementation: 1. Establish the TQM management and cultural environment which includes vision, long-term commitment, people involvement, disciplined methodology, support systems, and training (Xavier
University of Louisiana, n.d.). 2. Define mission of each component of the organization (Xavier University of Louisiana, n.d.). 3. Set performance improvement opportunities, goals, and priorities (Xavier University of Louisiana,
n.d.). 4. Establish improvement projects and plans of actions (Xavier University of Louisiana, n.d.). 5. Implement projects by using improvement methodologies (Xavier University of Louisiana, n.d.). 6. Evaluate (Xavier University
of Louisiana, n.d.). 7. Review and recycle (Xavier University of Louisiana, n.d.). The Department has held ongoing training programs in each of the military services (Donnelly, 1994). The focus has
been on those organizations within the forces that support and serve the combat units (Donnelly, 1994). Air Force units have been using the criteria for the Malcolm Baldridge as the
basis for their own self-assessments that are prepared for the Inspector General each year (International Public Management Network, n.d.). They include seven categories in this assessment: "leadership, information and analysis,
strategic planning, human resource development and management, process management, business results, and customer focus and satisfaction" (International Public Management Network, n.d.). The Air Force includes training in TQM principles in
all their education courses, including basic training (International Public Management Network, n.d.). While specific outcomes related to customer satisfaction could not be found, it is worthwhile reporting the fact that
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