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Essay / Research Paper Abstract
A 4 page paper that provides a brief overview of TQM. The writer also comments on applying total quality management in the service industry. Bibliography lists 6 sources.
Page Count:
4 pages (~225 words per page)
File: MM12_PGtqm14.RTF
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Unformatted sample text from the term paper:
a list of 14 Points related to Total Quality Management (TQM) and while it is tempting to view the list as a sequential "to-do" list that would destroy its essence.
These lists are guidelines; they are the caveats; the principles of total quality management. The real value and power of the list in transforming a company comes in terms of
looking at the company more holistically. The entire framework for the organizations thinking must change from how to do to how to be (Deming, 1986). Demings fourteen points do
follow a logical pattern and without them, implementation of TQM will fail but it is the full change in management style that will bring about the transformation of the company
(Castellano, Roehm and Hughes, 1995). Deming (1986) points out that to make any kind of transformation, managers need to know what changes must be made. This is what Deming calls,
"profound knowledge" (p. 43). Two of the elements in Demings system of profound knowledge are: understanding the system, how the network of activities are related to each other in
order to accomplish the organizations purpose, and understanding the variance, the variation in the level of quality, and to reduce the degree of variance (Deming, 1986b). In effect, Deming is
talking about a systemic approach to total transformation leading to continually improving quality. While we cannot outline the 14 Points due to space limitations, we can outline Demings obstacles that
inhibit productivity: 1. Neglecting long range planning (Walton, 1986, p. 37). 2. Relying on technology to solve problems (Walton, 1986, p. 37). 3. Looking for examples to follow instead of
developing own solutions (Walton, 1986, p. 37). 4. Excuses such as "that wont work in our company" or "our situation is different" (Walton, 1986, p. 37). In todays competitive global
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