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Essay / Research Paper Abstract
This 10 page paper examines TQM using examples from different sectors: manufacturing, nonprofit and service. The three organizations used are Honeywell, the Ritz-Carlton Hotel and Jenks Public Schools. TQM is defined. Bibliography lists 10 sources.
Page Count:
10 pages (~225 words per page)
File: RT13_SA618TQM.rtf
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Unformatted sample text from the term paper:
that has been utilized, or at least incorporated into larger management schemes. TQM has been used in various types of businesses. It has been most notably used in manufacturing where
it can provide positive resources for managers who want to create quality products at a rapid pace. Cost effective manufacturing is a part of the paradigm as well. Yet, the
speed and cost that is something very important to the manufacturing industry is not nearly as important to the customer service niche. Still, customer oriented businesses can also apply TQM
principles. In respect to service industries, they are qualitatively different from the manufacturing sector. Quality there has to do with the outcome. If the customer feels good, provides compliments
to the staff and gives good tips, and the establishment has a good reputation, one can bet that quality is stellar. Of course, some service industries also have to pay
attention to less flexible features. A limousine service wants friendly drivers and so quality will be found in human resources, but they want to provide clean, comfortable and aesthetically pleasing
vehicles as well. One can see that quality means different things to different companies and within industries. It can also be applied to different areas of the same company. TQM
in manufacturing will be aligned with some of the same elements as it is in the service sector, but of course, there will be differences. There are different compliance issues
in each, as well as different goals in servicing the customer. Finally, another sector for which TQM is applied is nonprofit. Managing the Not for Profit Organization is challenging.
Just like any for profit corporation, a non-profit entity is one that contains a myriad of management challenges. Some believe that non-profits are actually more difficult to manage than corporations
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