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Essay / Research Paper Abstract
This 4 page paper looks at the different internal and external stakeholders who may be involved in quality management. The roles and tasks of the main stakeholders groups in quality management are discussed. The bibliography cites 6 sources.
Page Count:
4 pages (~225 words per page)
File: TS65_TEstakeimpqu.doc
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Unformatted sample text from the term paper:
transformation processes that turns the input into outputs; this is true whether looking at physical manufacturing practices or the way decisions are made. Quality management incorporates a wide range of
tasks and activates, such as the direction, control and co-ordination of quality activities which also includes planning and improvement as well as the development of quality policies and setting of
quality objectives (Goetsch and Davis, 2009). With many different tasks and activities is becomes apparent that different stakeholders will be involved in successful quality management. Looking at the different
stakeholders their influences and roles may be considered. Stakeholders may be individuals or groups, who have an interest in a firm and are either able to influence the
performance of a firm or are impacted by the actions of that firm (Freeman, 1984). These individuals or groups may be divided into primary and secondary stakeholders, the primary stakeholders
are those who have a direct impact on the firm, and whose support is needed for the firm to survive (Clarkson, 1995). The primary stakeholder groups includes individuals such as
employees, management and customers, secondary stakeholders are not essential to the firms survival, but may still have an influence, including actors such as pressure groups, local residents, etc (Clarkson, 1995).
The most important stakeholders will therefore be the primary stakeholders. Primary stakeholders that will be directly involved in quality management will include the company management, line management and employees;
these are the internal stakeholders, however, the firm also needs to undertake quality management with consideration of the external stakeholders, which will include the suppliers and the customers. The
board of directors mange the firm and determine the strategies that will be followed. The decision to implement changes in quality management may be undertaken at this level, however, where
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