Here is the synopsis of our sample research paper on The Principle Elements of TQM. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
6 pages. W. Edward Deming and Armand Feigenbaum could be called the fathers of Total Quality Management. With their programs of management techniques implementing the most profound use of employees in a positive light along with leadership skills that serve to heighten the self-respect of employees from the bottom to the top, these two men have created what is now known as Total Quality Management. Bibliography lists 6 sources.
Page Count:
6 pages (~225 words per page)
File: D0_JAdeming.rtf
Buy This Term Paper »
Unformatted sample text from the term paper:
the most profound use of employees in a positive light along with leadership skills that serve to heighten the self-respect of employees from the bottom to the top, these two
men have created what is now known as Total Quality Management. THE PRINCIPLES BEHIND TQM The assessment of organizational cultures and establishing a total quality management go hand in
hand. It can be argued that the importance of establishing a sound and favorable organizational culture cannot be overlooked in the overall quest for quality. Indeed, the ultimate
goal of any company that employs TQM is to master the technique of customer satisfaction, no matter the burden that such a far-reaching objective might have upon the company.
Both the customer and the organization must expect the same from the final outcome: a symbiotic relationship that is perfectly compatible with the needs of each side. "As
customers, we know. We know when we experience real quality; we know which vendor provides the real thing and which one doesnt " (Harari 1997, PG). When assessing organizational
cultures, one must first understand the classification of culture and leadership. Several issues come to mind when assessing what organizational cultures want to achieve: What represents a companys particular
cultural appeal; how employees are expected to interact; what the organization symbolizes and how focused is everyone upon those values; what illustrates an effective employee; and what indications are there
that the organization is a welcoming place to work (Lipton, 1996). Next, one has to consider the customers requirements, using that information to strengthen output and circulate a sense
of collectivity. Organizational cultures represent a team of players who, together, maintain a single goal: company success through quality application. In fact, one can assert that if teamwork
...