Here is the synopsis of our sample research paper on The Formation of a Training Plan. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 8 page paper considers an organisation with a training need. It examines the root cause of the problem and the way in which training may resolve the problem. The measures which will need to be instigated to ensure the training is effective and maintained and the manner in which they are implemented are also discussed. The example used is a call centre with excessive call lengths. The bibliography cite 5 sources.
Page Count:
8 pages (~225 words per page)
File: TS14_TEtraing.doc
Buy This Term Paper »
Unformatted sample text from the term paper:
changing commercial environment. Organisations which do not adapt may be left behind and loose out to competitors. The changes required may be retooling, reorganisation or retraining. The causes of
the changes may be due to increasing technology, a change in the customer base or the increased competitive environment in which the business operates. In all likelihood it will probably
be a combination of these different factors. An example of this has been the meteoric rise of call centres (Beckett, 1999). These have occurred due to the need for decreased
costs which utilised new technology by way of the advanced voice interaction exchange and computer systems (Beckett, 1999). Additionally there has also been an increase in number of customers using
the call centres with the higher expectations and wider range of issues or enquiries. This has resulted in the need for training and retraining of the call centre staff in
order to have the capability of answering the diverse calls. In many cases the retaining is needed after the establishment of the call centre when the volume of calls increases
as this is when problems may be noticed (Beckett, 1999). Every person reading this paper will probably, at some point, have
become frustrated whilst waiting in queues when contacting a call centre and then being put onto hold for what seems like an eternity. There may be many causes for
this, but an assessment of training needs and a training programme may reduce the problem of long call queues. This paper will discuss how training may be used to overcome
the problem of exasperated customers who are dissatisfied due to the need for lengthy calls. II. A Training Programme The first
...