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Essay / Research Paper Abstract
This 9 page paper looks at this topic by examining different components of businesses. How organizations can incorporate help for customers and gain feedback is large a part of this paper.
Bibliography lists 3 sources.
Page Count:
9 pages (~225 words per page)
File: RT13_SA708tek.rtf
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Unformatted sample text from the term paper:
They embraced an autocratic leadership style that many organizations have since discarded. While that is the case, many businesses and manufacturers still actually go by some of these old ways
of thinking. The factory-like atmosphere that exists in most fast food restaurants seems to be relevant here. Although this is the postmodern age and corporate American gives lip service to
being open and allowing autonomy, the truth is that the old-style method of leadership is still found in some sectors. This is particularly true when dealing with certain businesses that
oversee a multitude of things. Technology to a great extent somehow renders new organizations as throwbacks to an earlier era. It is a paradox of sorts. Employees may not punch
clocks, but their computers are monitored. Every move is tracked. In a call center environment for example, every call is documented and when an employee logs in, they are expected
to be at their desks. The impact of technology is often discussed in relation to workers, as noted, but it also affects customers a great deal. Companies can introduce
new products to customers with the use of technology and they do this all the time, but in order to make sure that this is done for the greatest effect,
it must be accomplished with a great deal of insight and forethought. Added value should be the result of change when technology is included in the scheme of things.
A student wanting to explain how a company introduces new products to customers, and adds value, should look at ways to provide proof for the observations. It is one thing
to report to executives that customers like what they see, but that is mere anecdotal evidence. Can customer satisfaction really be measured? Later, these issues will be discussed, but first,
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