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Essay / Research Paper Abstract
This 4 page paper critique’s Davenport’s (2005), `The Coming Commoditization of Processes’ article by contrasting it with Friedman’s (2005), ‘The World Is Flat’. The bibliography cites 4 sources.
Page Count:
4 pages (~225 words per page)
File: TS14_TEcomflat.rtf
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Unformatted sample text from the term paper:
article "The Coming Commoditization of Processes" published in 2005 in the Harvard Business review. Both have a similar message; that of the way the commercial environment is becoming flatter and
more standardised, with many processes becoming commodities that are bought in rather than developed. However, they have different approaches. Davenport (2005) starts with the consideration of the way
business processes have been managed and, how, until recently, they have remained internal to an organisation, with little ability to asses themselves against other firm. The development of new models,
such as six sigma and the increased use of information has meant that outsourcing has increased, taking the outsourced process outside of the organisation turning it into a commodity. At
the same time this also facilitates the way processes can be compared and there is the ability to standardise processes and quality check the processes with comparisons being made. Davenport
(2005) predicts there will be more outsourcing on a massive scale and states "A broad set of process standards will soon make it easy to determine whether a business capability
can be improved by outsourcing it". There is little doubt outsourcing is increasing, and the larger companies may have lead the way, but it is often argued as driven as
a result fo economic factors that are driven by technology (Thompson, 2005). By looking a these we can argue that they are inline with Freidmans, but they do not
explain the how and whys, merely describe the processes that can be observed, Looking at the Friedmans book, which is much longer and ore detailed, there is the consideration of
how and why this has happened, looking at more than the economic impacts, but at the technological changes that have facilitated this. Friedman (2005), discusses ten forces tat he believes
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