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Essay / Research Paper Abstract
This 3 page paper discusses the 360 Degree feedback system, a relatively new concept in performance appraisal systems. Bibliography lists 4 sources.
Page Count:
3 pages (~225 words per page)
File: D0_HV360deg.rtf
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likes these appraisals, often finding them subjective and unfair. Now a relatively new type of appraisal has appeared: the 360-degree feedback system. This paper explains what it is and why
its becoming more popular. Discussion A 360-degree performance appraisal, also known as a feedback system, is a "multisource assessment approach that taps the collective wisdom of those who work closely
with an employee" (Boyd, 2005). Subordinates, supervisors, colleagues, and customers, both internal and external, may all be part of the feedback process (Boyd, 2005). The name clearly comes from the
fact that the evaluation is performed by people who "surround" the employee, rather than just from his or her immediate supervisor. 360-degree systems are becoming more popular because "they tend
to reduce the problems of previous generations of assessment methods"; specifically, they allow the manager or supervisor to remain in their "comfort zone" because they are now only one of
a number of people who will be rating the employee (Boyd, 2005). The new approach "greatly reduces the problems of central tendency, positive skewness, and halo effects in ratings that
plague the boss-subordinate approach" (Boyd, 2005). The "halo effect" refers to the human tendency to rate people high in all areas if they rate high in one; or low
in all areas if they rate low in one (Halo effect, 2008). Its as if we have a difficult time separating categories; it may also be difficult for us to
give low and high ratings in different areas simultaneously, since it makes the evaluation difficult overall (Halo effect, 2008). The term skewness is the same: we tend to "skew" or
tilt the evaluation in favor of the employees we like. The 360-degree helps avoid that by getting feedback from several people, which would help to balance out these tendencies. This
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