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Essay / Research Paper Abstract
A 4 page research paper that discusses the many uses of technology in today's hospitality industry. Technology has changed the way in which the hospitality industry operates. It has gone from pen-and-paper accounting to utilization of the latest computer and automated technology. The writer discusses property management systems and other innovations. Bibliography lists 5 sources.
Page Count:
4 pages (~225 words per page)
File: D0_khtechot.rtf
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Unformatted sample text from the term paper:
the past, hotel operations have been tied to the front desk for all guest check-ins. As all guests had to be funneled through the front desk, this created bottlenecks and
depersonalized service (Adams 108). Computerized property management systems, such as INN-Client Server Systems, offer wireless applications, such as "Curb Side Check In and Virtual Front Desk products" (Adams 108). With
these options, a hotel operator can set up a virtual "front desk" wherever it is required. For example, a separate check-in area can be easily created for the arrival of
a large group with special needs, leaving the main check-in area free to handle other guests (Adams 108). Property management systems also help large, global hotel chains by supporting
multiple property functions within one database, which allows for consolidation of "operations, resources and hardware" (Adams 108). The OPERA Enterprise Solution from MICROS systems encompasses "central reservation, customer information, property
management, sales and catering, quality management, (and) material management" (Adams 108). This program allows multi-property resort hotels to benefit from "economies of scale" through the utilization of cross-property functions, such
as "reservations, accounting, sales and PBX" (Adams 108). In 2006, both Econo Lodge and Rodeway franchises began utilizing the Choice Advantage Web-based property management system (Higley 4). This has
aided both brands in achieving the goal of operating more efficiently, as hotel management can now run the properties more effectively by managing rate and occupancy better (Higley 4). It
makes life simpler for hotel and motel operators, "regardless of the size of their properties," by syncing rates, inventory and everything else across the system (Higley 4). As this
suggests, property management systems have evolved a great deal over the last several years, as they now offer the options of integration with other businesses ("Technology" 17). For example, it
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