Here is the synopsis of our sample research paper on Teamwork at McDonald's, Marriott and Planet Hollywood. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
A 5 page paper
discussing the team concept as defined by Total Quality Management (TQM) and its application
at three companies. Each practices and promotes the use of teams, but each approaches the
concept in different ways. Marriott's use of teams is highly formal and structured; Planet
Hollywood's is much more informal. At McDonald's, the point is to serve the customer and serve
him quickly and well. Only a few jobs are designated for a single worker; all others are
responsible for ensuring quick service. Bibliography lists 8 sources.
Page Count:
5 pages (~225 words per page)
File: CC6_KSteamsM.doc
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Unformatted sample text from the term paper:
credence to Walter Shewhart and W. Edwards Deming and their experiences in increasing war production. The US government sent the two to Japan following the war to aid in
reconstruction, and there they found a willing audience among Japanese manufacturing engineers. It was there where refinement of the basic principles occurred (Wagner, 1999).
Teams One of Demings primary tenets of TQM is that all must work together to "conquer corporate problems and initiate
solutions. No one is exempt. Executives, middle managers and the rank and file all must comply, at least in theory" (Wagner, 1999; p. tqm_html). The transition is difficult, and
some organizations never are able to accomplish it. For teams to succeed, it is necessary for managers to give up some of their supposed power that is then shifted
to the workers. Managers become facilitators who are responsible for enabling their subordinates to better do their jobs. Because it is the worker who is the first to
see potential problems or quality errors in the making, it is also the worker who generally has the best view of how to solve those problems. None of this
will work, however, without full and open communication at all levels of the organization. In many organizations, little communication from the bottom up was possible before the days of
TQM. Unions have consistently fought against the use of teams in any unionized organization, claiming that workers simply have to take on the
work of management as well as continue to perform their own jobs. Of course that is not the case - unions objections stem more from losing control both of
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