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Heller, BR, Drenkard, K, Esposito-Herr, MB, Romano, C, Et al. (2004) found in study concerning essential leadership skills that among the top skills needed were conflict resolution, team skills, communication, navigating the corporation, and time management. All of these will be brought to bear in the following conflict resolution case examples. 3 cases on late on assignmens, missing meetings, and communication between employees. 4 references. jvCnflct.rtf
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skills, communication, navigating the corporation, and time management. All of these will be brought to bear in the following conflict resolution case examples.
Late for Team Assignments or Noncompletion of Assignments The reason for lateness and noncompletion of assignments can vary by employee. The answer
will reside within multiple areas of consideration, but can be resolved utilizing four steps. Fiske & Clark (1996) offer the example of
Lamont, who has failed to turn in several important assignments without explanation of apology, making Lamonts supervisor concerned. Martin expresses the fact that this is highly uncharacteristic behavior for Lamont,
who has always been timely and accurate, and his Supervisor is looking for way to resolve the conflict and sets up a meeting with Lamont. At the meeting, the Supervisor
learns that Lamont is caring for his father, who has Alzheimers Disease, and he is having trouble juggling home and work. In this case, the resolution for Lamont must be
allowing Lamont flexibility in his schedule so that Lamont can handle conflicting home and work needs. Conflict Resolution trainer, Bob Martin (2004)
states that the resolution will be negotiated at that meeting following four steps, the first of which is the Supervisor stating the problem, without judgment, including how the Supervisor feels
about the fall in productivity. The Supervisor then listens with respect to Lamonts description of his actions and/or problem, which includes Lamonts desire to keep his job. With a clear
understanding of the problem, the Supervisor wants to resolve the situation by asking for solutions from Lamont, again treating him with respect together, they work on the final step, which
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