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Essay / Research Paper Abstract
This 11 page paper is written in two parts. The first part looks at Total Quality Management (TQM) and the Six Sigma tool, comparing and contrasting the two approaches. The second part of the paper considers if the implementation of Six Sigma can be successful where TQM had previously failed. The bibliography cites 19 sources.
Page Count:
11 pages (~225 words per page)
File: TS14_TETQMsixsig.rtf
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Unformatted sample text from the term paper:
approach that has its basic implementation and influence at the lower levels of the hierarchy making it an approach that can be contrasted with the general idea of TQM. In
order to consider the differences between TQM and Six Sigma we first need to look at both of these ideas. Total Quality
Management is a total management tool which has become a popular and well known management system. It has a broad basis with the general objective of increasing production whilst decreasing
costs. It concentrates on a multifaceted holistic approach which includes team development, statistical quality control, which is where its origins lie (Thompson, 2005), process management, assessment of customer needs, fact-based
decision making, continuous quality improvement, and benchmarking (Keys 1998). Total Quality Management system assumes a primary objective is to enhance quality through customer satisfaction and statistical control of organisational systems
and processes. Therefore TQM has an holistic approach and can be seen in the culture and attitudes of a company as much as
in the goals and the rhetoric. This has been further divided down into three complimentary aspects in a study by Haigh and Morris (1994). Total is seen as being the
entire organisation or company, from board level through to the tea lady. Quality is seen as the establishment of goals that reflect and determine quality in the product manufacture
and delivery or the service delivery "so as to meet customer needs and expectations first time and on every subsequent occasion" (Haigh and Morris, 1994). The final aspect is that
of management as this needs to be backed up by total commitment not just in terms of rhetoric, but also active participation and pursuit of those goals (Haigh and Morris,
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