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Essay / Research Paper Abstract
In the desire to increase quality and efficiency TQM has been adopted by many companies. This 5 page paper considers the way that TQM needs to be adopted at operational level and uses the example of the 5 S’s to demonstrate the benefits that TQM approaches can bring as well as the level of involvement that is needed form the shop floor staff. The bibliography cites 7 sources.
Page Count:
5 pages (~225 words per page)
File: TS14_TEopmanTQM.rtf
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Unformatted sample text from the term paper:
control of costs. Literature often looks at tools such as Total Quality Management (TQM) as a strategic tool that will help realised goals, but this is often seen only
in terms of organization strategy, but to appreciate the value it can create there needs to be a consideration of the way it can be implemented and the benefits that
it creates at operational levels. To consider this we need to look at the concept of TQM and then look at the way this can be seen in a more
specific tool at operational level with a model such as the 5 Ss. In practical terms TQM is a business stratagem, and
as such, in line with any other type of strategy, TQM is only made up of components that may facilitate the creations of a successful organisation or the improvement of
performance, alone it is not a transformation device that will automatically result in improvements (Reed et al, 1996). Defining TQM is difficult,
there is no standard definition. However, to understand it the model has been divided down into three complimentary aspects in a study by Haigh and Morris (1994). Total is seen
as being the entire organisation or company, from board level through to the tea lady. Quality is seen as the establishment of goals that reflect and determine quality in
the product manufacture and delivery or the service delivery "so as to meet customer needs and expectations first time and on every subsequent occasion" (Haigh and Morris, 1994). The final
aspect is that of management as this needs to be backed up by total commitment not just in terms of rhetoric, but also active participation and pursuit of those goals
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