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Essay / Research Paper Abstract
This 12 page paper looks at Total Quality Management (TQM) and Business Process Reengineering (BPR) and the way in which their introduction necessitates change. The paper starts by briefly examining TQM and BPR and then looks at the way in which the changes can be planned and managed with the use of ‘change models’. The bibliography cites 13 sources.
Page Count:
12 pages (~225 words per page)
File: TS14_TEchBPRTQM.rtf
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Unformatted sample text from the term paper:
the search for increased profitability or productivity there may also be strategies adopted that have the goal of improving the business, either with the processes or with broad goals such
as customer satisfaction that will increase sales. In the instances of planned change, the purpose of the change needs to be considered along with the way in which the change
ca be managed. Business process re-engineering and total quality management are tools that are seen as potentially adding a great deal of value to a company. Where the management wish
to implement such an approach then the tools or models themselves need to be appreciated in order to understand the level of change that will be required and how that
change may be implemented. Total Quality Management is a total management tool which has become a popular and well known management system.
It has a broad basis with the general objective of increasing production whilst decreasing costs. It concentrates on a multifaceted holistic approach which includes team development, statistical quality control, which
is where its origins lie (Thompson, 2005), process management, assessment of customer needs, fact-based decision making, continuous quality improvement, and benchmarking (Keys 1998). Total Quality Management system assumes a primary
objective is to enhance quality through customer satisfaction and statistical control of organisational systems and processes. Therefore TQM has an holistic approach and
can be seen in the culture and attitudes of a company as much as in the goals and the rhetoric. This has been further divided down into three complimentary aspects
in a study by Haigh and Morris (1994). Total is seen as being the entire organisation or company, from board level through to the tea lady. Quality is seen
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