Here is the synopsis of our sample research paper on TOTAL QUALITY MANAGEMENT FOR A FAILING FIRM. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 4-page paper presents 10 quality management initiatives. Bibliography lists 5 sources.
Page Count:
4 pages (~225 words per page)
File: AS43_MTcasequmg.rtf
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Unformatted sample text from the term paper:
The problems include 1) a drop in company revenues, profits and market share; 2) customer complaints reaching an all-time high; 3) employee morale reaching an all-time low; 4) no formal
quality program in place; 5) no employee training program in place; 5) high employee turnover and 6) skyrocketing non-conformance costs. The first reaction
this project manager would likely have is "wow!" Then the manager would provide the following quality improvement initiatives. Ensure management commitment. No
quality program is going to go anywhere without support and input from the top level of management. Leaders need to lead the quality charge - in fact, many quality initiatives
fail because management talks a good game, but doesnt back it up. What does backing it up mean? Dedicating the necessary resources toward quality improvement and monitoring frequent updates, for
starters. Establish a quality improvement team with quality improvement goals and commitments. A quality improvement team, by definition, consists of a
group of multi-skilled employees that has the responsibility of improving a current process or designing a new one (Quality Improvement Team, 2010). QITs are typically made up of members from
all level of an organization, from front-line workers to senior staff. Members brainstorm suggestions and have general oversight of any quality initiatives that are put into play.
Implement employee feedback mechanism. The best way to follow any kind of quality program is to ensure that employees have the last word. The
front-line employees are just that. Theyre the ones who are in the trenches and who must endure the consequences of decisions made in the board room. Employee feedback is important
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