Here is the synopsis of our sample research paper on TNT Express. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 18 page paper in-depth examination of TNT Express, comparing it to DHL Express assessing the performance of the company in the context of service provision, identify the strengths and considering what lessons TNT will be able to learn from DHL in order to make improvements. The bibliography cites 16 sources.
Page Count:
16 pages (~225 words per page)
File: TS14_TETNTexp.doc
Buy This Term Paper »
Unformatted sample text from the term paper:
DHL Express and TNT Express are both international firms, supplying express delivery services, the former in more than 220 countries and the latter in more than 200. The customers
of both firms will need to get packages or documents delivered in a short time period, often across a country or across the globe. DHL has a strong brand
image supported by effective board marketing, and has been able to create value through strategic alliances, joint ventures and the use of outsourcing.
TNT has made greater use of the leasing of assets to reduce capital expenditure, franchising agreements and acquisitions to grow their markets, TNT may be able to gain from
looking at the DHL operation especially with reference to aspects such as the outsourcing and strategic alliances as well as the marketing, possibility leveraging the advantage in terms of the
environmental policy. 2. Introduction The way in which any company competes can be considered in the way that they are able to attract and retain customers. To compete
effectively in a competitive environment, where there are choices of suppliers a firm needs to be able satisfy customers. For service providers there are some specific challenges, the ability to
provide a uniform service has more potential variability when compared to goods, due to the inability to store the service for later consumption. Services are particularly sensitive to the systems
and employees used in delivering those services. One major service industry is that of logistics, many firms operate in this industry that has become segmented with reference to the way
services are provided and the goods that are moved. One segment that has developed are the express services, often used by firms for raid delivery of documents or packages, including
...