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Essay / Research Paper Abstract
A 9 page paper that provides and introduction and discusses two best practices in six supervisory responsibilities: communication; effective training; improving team productivity; performance appraisals; resolving conflict; and improving employee relations. Bibliography lists 19 sources.
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9 pages (~225 words per page)
File: MM12_PGspvmnl.rtf
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has actually said and we seldom check to know if we are interpreting the message correctly. We will review two listening skills to develop. * Paraphrasing: Paraphrasing is using
ones own words to say how you understand the message (Public Management, 1997). By paraphrasing, i.e. saying what you think the speaker meant, the listener assures he or she understands
what the speaker meant (Drapkin, 2002). Paraphrasing allows the speaker to clear up any misunderstanding (Drapkin, 2002; Public Management, 1997). In that sense, paraphrasing is like an accuracy check (Drapkin,
2002). This becomes even more important when messages are complex and/or when the speaker is really upset about something (Drapkin, 2002). The speaker knows the other person has really listened
to what they were saying so this skill may also have a calming effect. * Empathic Listening. People often confuse empathy and sympathy. These are two very different approaches to
communication. Sympathy is feeling compassion for another person, wishing they were not sad or that they were happier or that some event had not happened to them. Empathy is the
ability to know what another person is feeling, the ability to put oneself in their shoes. Empathic listening helps build trust as well as assuring mutual understanding (Salem, 2003). Empathic
listening is listening and responding to the other persons feelings that are conveyed in the message, most often nonverbally (Fisher, 2005). 2. Effective Orientation and Training Methods Fitzgerald (2004)
commented: "People really do make a difference-to competitive advantage, ability to deliver maximum performance to shareholders, workplace culture, innovation and, most importantly, to the bottom line." Because they are central
to a profitable company, it makes sense build their skills through training (Whizlabs, 2005). There are certain principles that must be followed for an effective training program. First, there must
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