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Essay / Research Paper Abstract
This 3 page paper examines a variety of traits and managerial skills needed for success in this business. Examples of real life successes are provided. Bibliography lists 2 sources.
Page Count:
3 pages (~225 words per page)
File: RT13_SA640htl.rtf
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Unformatted sample text from the term paper:
the hospitality industry from running a staff to handling customer complaints to welcoming infamous guests with discretion. Yet, in examining a couple of sources, a few themes seem to emerge.
The Executive Vice President for Marshall Managements sales and marketing department Dee B. Marshall was interviewed in 2004. Amongst other observations, she notes: " The hospitality industry is all about
caring and service, which is a great match because most women are natural nurturers. When this compassionate instinct combines with good business skills, it is a win-win career" (qtd. in
Higgins, 2004, p. 118). Marshall also points to "team leadership skills" as a necessity in the industry (Higgins, 2004). Another important quote is as follows: "People, regardless of gender,
at all management levels need to be positive role models and demonstrate through their actions that you can work hard and achieve much, By trying to always lead by example,
with honesty, integrity and compassion, all employees can benefit" (qtd. in Higgins, 2004, p. 118). Overall, Marshall notes that employees in the business need to have good instincts, people skills
as well as excellent managerial and leadership skills. Additionally, they must exhibit honesty and integrity. Overall, attention to detail, a caring nature and excellent leadership skills will render a good
manager in this business. Another source of information in discerning what is necessary to be successful in the industry is to examine successful hotel chains. The Ritz-Carlton hotels and resorts
are establishments which are well known for their luxury and this is a company that is has been established for more than one hundred years ("The Ritz Carlton Hotels and
Resorts," 2006). The hotel chains motto is that they treat all guests with respect and dignity ("The Ritz Carlton Hotels and Resorts," 2006). There are three steps integrated into the
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