Here is the synopsis of our sample research paper on Strengths and Weaknesses of Using Systems Thinking in a Bank Customer Contact Center. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 3 page paper considers what is meant by systems thinking and after outlining the concept applies this to as banks customer contact center is order to identify the strengths and weaknesses associated with this approach to analysis and problem solving.
Page Count:
3 pages (~225 words per page)
File: TS14_TEsysthink.rtf
Buy This Term Paper »
Unformatted sample text from the term paper:
center; there are some potential inherent strengths, however as with all approaches before utilizing it there is also the need to consider weaknesses that may also be present. Systems
thinking is based on the concept of looking at problems as part of a larger system with a focus on the way relationships take place, Within this model the bank
contact enter will be a complex system, made up of many different parts that al interact, there may be different departments, there are also differing sub systems, that may be
both human and non human. The application of systems thinking is to perceive the problem in the context of the system as a whole. In practical terms it is
a framework for an holistic approach top problem solving that means the problem causes and the potential solution are not viewed in isolation. For example, in a bank contact center,
if there are queues of customers on the telephones it would be natural to try and postpone staff breaks until the back log is cleared. This would be short term
focused problem thinking. However, there may also be other issues with this, delaying the breaks of some employees may result in stress being placed ion the staff canteen when eventually
the staff do get a break, which may cause further delays as well as impact on the mood of the employees answering the telephones. If delaying breaks were done on
a regular basis there may also be potential motivational issues. Therefore system thinking allows the small decision to be placed into a larger context, in order to assess the potential
ongoing impact, and assess potential unintended impacts as well as the intended impacts. There are also some weaknesses with this model. Systems are large and complex and to make an
...