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Essay / Research Paper Abstract
A 4 page paper assessing Southwest Airlines on the characteristics of a learning organization as defined by Sandra Kerka (1995). Kerka (1995) defines six characteristics; Southwest Airlines possesses at least five of them. Bibliography lists 9 sources.
Page Count:
4 pages (~225 words per page)
File: CC6_KSmgOrgLrnPrin.rtf
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Unformatted sample text from the term paper:
Sandra Kerka (1995) uses the principles discussed by Peter Senges (1990) The Fifth Discipline to create a framework in which to identify and discuss individual characteristics of the learning organization.
Though she states that at the time of writing there was no consensus on what constitutes a learning organization, there are at least six characteristics common to all organizations
that others can label as being attuned to learning from events that have occurred in the past. Southwest Airlines is the organization chosen
to assess according to those characteristics. Likely even its competitors would label it as a learning organization. Leading Learners Author Alex Hiam
refers in the title of his book Making Horses Drink: How to Lead and Succeed in Business to the old adage, "You can lead a horse to water, but you
cant make him drink." Hiam (2002) maintains that astute managers not only can "make horses drink" - its their job - but must do so if their companies are
to be successful over time. Hiam (2002) shares a belief of Southwest Airlines founder and former CEO Herb Kelleher, who was adamant throughout his entire career with Southwest that
management absolutely needed to convey to employees "that what they do matters. Thats why we share with employees the letters we get from passengers" (Hiam, 2002; p. 31).
Southwest does far more than only share letters from customers, however. Wendy Zellner (1997) and her editor write that at a Southwest function, "220
adults do the chicken dance ... They clap and flap their wings with abandon - and were only an hour into Southwests Culture Day" (Zellner and Dallas, 1997; p. 12E4).
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