Here is the synopsis of our sample research paper on Solutions for Customer Service Problems
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Essay / Research Paper Abstract
This 3 page paper provides three first person accounts of bad shopping experiences. How technology can help to avoid future similar problems for each firm is explored. No bibliography.
Page Count:
3 pages (~225 words per page)
File: RT13_SA611shp.rtf
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Unformatted sample text from the term paper:
poor customer service. Once, at Best Buy I was purchasing an electronics item and the sales person was insistent that I buy a protection agreement. When I refused, she called
the manager over and he made derogatory comments about my decision not to purchase the agreement. Another time when I was treated poorly while shopping happened in a Shoprite store.
I put a shopping cart on the side of the parking lot because this particular parking lot had no place for the carts. The only place where the carts are
kept happen to be right by the store entrance. The cart boy yelled at me because I did not walk up to the entrance to put the cart away. Finally,
another experience was at a local clothing store named Als where I was trying to return something but was kept waiting an inordinate amount of time. While I was waiting,
sales were rung up or customers were helped in other ways. The above three personal examples provides an array of problems that business owners can resolve. In the first two
cases, large chain stores are involved, but certainly management who represent the owners can help to ameliorate the situation. If I were a business owner or manager and heard the
above complaints, I would try to either make changes in the way in which things are done, take action to scold an employee or try to appease the customer by
making up for the problem in another way. Yet, the question at hand is how technology could help to change each situation. In the three examples above, there was rudeness
on the part of the employee and this should be taken into consideration. In the first example, the store is a large one and customer feedback is likely valued. Although
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