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Essay / Research Paper Abstract
A 4 page paper that begins with definitions of knowledge. The writer identifies explicit and implicit knowledge and the importance of both kinds. The paper discusses the sociotechnical approach to knowledge management. Bibliography lists 5 sources.
Page Count:
4 pages (~225 words per page)
File: ME12_PGkmsta.rtf
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Unformatted sample text from the term paper:
methods listed below. Citation styles constantly change, and these examples may not contain the most recent updates.?? SOCIOTECHNICAL APPROACH TO KNOWLEDGE MANAGEMENT Research compiled for The
Paper Store, , October 2010 properly! To talk about knowledge management, we need to know
what knowledge is, more specifically, what is knowledge in an organization. Knowledge is divided into categories. We would all agree certain information would be considered knowledge. Authors typically refer to
explicit knowledge and tacit knowledge. Explicit knowledge would include things like copyrights and patents. It would also include procedures, policies, research, plans, customer databases, and other hard knowledge (Levinson, 2007).
Explicit knowledge is all that knowledge that can be documented and codified. Tacit knowledge is more difficult to define and explain. It is all that knowledge that is not
written down anywhere. It comes from experience. It includes the way things are done without anyone explaining it. As Levinson (2007) said, it is "the know-how contained in peoples heads."
Tacit knowledge is as important as explicit knowledge but it is more difficult to manage. It is also difficult to keep which is why many organizations ask their employees to
make notes about how they do certain things. NASA, in fact, attempted to collect tacit knowledge from retiring employees (Murphy and Holm, 20098). It is essential for organizations to capture
and store as much knowledge as possible. NASA is one such organization. Their framework is one that could work in other organizing. They have identified three components for sharing and
using knowledge: the people, the process and the technology (Murphy and Holm, 2008). They back this up wit h a number of supporting activities that include: the IT infrastructure, education
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