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Essay / Research Paper Abstract
This 5 page paper discusses the results of the implementation of Six Sigma at General Electric, the biggest problem with it, and its impact on the company. Bibliography lists 7 sources.
Page Count:
5 pages (~225 words per page)
File: D0_HV6Sigma.rtf
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Unformatted sample text from the term paper:
Six Sigma is here. This paper discusses the way in which General Electric implemented Six Sigma, any problems they encountered and what the results have been. Six Sigma Six Sigma
is "one of the primary quality initiatives of our time" (Six sigma, 2003). It relies on a scientific approach to company performance, rather than the more philosophical one encouraged by
TQM. "The name, Six Sigma, is taken from the approachs statistical roots. If a product or process has a six sigma level on consistency, then it is experiencing only 3.4
defects per million. In other words, six sigma products and processes are 99.99966% consistent" (Six sigma, 2003). The benefits to this are clear: a product or service with this kind
of reliability will have repeat business, build tremendous customer loyalty and increase the companys profitability with word-of-mouth sales. To achieve these results, "Six Sigma efforts pursue the following five
objectives: Define the problem area in objective terms; Measure the performance of products and processes; Analyze the problems to identify root causes; Improve the results by redesigning processes and reducing
variation; Control the processes to ensure the improvements are permanent" (Six sigma, 2003). What happened when GE adopted this program? Six Sigma at General Electric Even a brief search reveals
that GE is crowing about the success it has had with Six Sigma. It also reveals that before Six Sigma, the company was using a process called "Work-Out" (GEs evolution
towards quality). Workout is difficult to define specifically since much of it is theoretical, but the general guidelines are these: first, "a group of employees ... and their manager meet
offsite ... the manager charges the group with solving a problem or set of problems shared by the group but which are ultimately the managers responsibility" (Schaniger, Harris and Niebuhr,
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