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Essay / Research Paper Abstract
An 18 page paper presenting a plan for improving customer responsiveness at a home health agency. The plan calls for an IT project that will allow automation of many administrative and regulatory tasks as well as incorporating changes in physicians' orders in real time. The paper includes a work breakdown structure, Gantt chart, financial projection and other information pertinent to a DMAIC–mediated project. Bibliography lists 8 sources.
Page Count:
18 pages (~225 words per page)
File: CC6_KSopsMgHomHlth.rtf
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Unformatted sample text from the term paper:
health, hospice) is a small home health care and hospice agency in a maturing entrepreneurial stage. It is still a small business, and the owner still acts as manager,
receptionist, clerk and any other position that needs to be filled in the office setting. Growing past this stage in other industries can be challenging; in home health and
hospice it can be even more difficult. The owner of HHH has come to the point that she would like to spend less
time in the office rather than more, but the nature of the work and the industry is such that the tasks the owner performs cannot merely be delegated to an
unqualified person or performed by an employee of a temporary agency. An additional consideration is that while HHH is profitable, it also cannot afford a large or ongoing expenditure
for this purpose. Though hiring additional qualified employees would be desirable, the costs of salary, payroll taxes and associated employment expenses is beyond the current means of the company.
The solution for HHH is seen to lie in greater automation of routine tasks including regulatory reporting and administrative reporting so that the
owner can have confidence that HHH is providing superlative patient care and meeting all regulatory requirements. Table of Contents
Executive Summary 1 Introduction 4 Mission Justification 4 Project Objectives 5 Technical Requirements 7 Underlying Theory 8 Change Theory 8 Total Quality Management Theory 8 Quality Metrics 11 Benchmarking 11 Gap Analysis 11 Six Sigma 11 Project Plan 13 Financial Projections and Analysis 15
Project Evaluation 17 Conclusion 18 Appendix 19 Project Schedule Gantt Chart 19 Introduction At present, the owner of HHH seeks primarily to reduce working
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