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Essay / Research Paper Abstract
An 8 page paper that begins by pointing out some of the differences between TQM (Total Quality Management) and Six Sigma. The paper includes how and where Six Sigma began, what the term 'sigma' means, and what Six Sigma means in terms of defects per million. The writer explains and discusses the Six Sigma approach, key elements and steps in this quality management approach. Bibliography lists 6 sources.
Page Count:
8 pages (~225 words per page)
File: MM12_PGsixsgm.rtf
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Unformatted sample text from the term paper:
Six Sigma have been around a long time (PCAI, 2006a). It is true that Six Sigma uses many conventional methods but it uses these methods in a different way (PCAI,
2006a). It is also true that Six Sigma and TQM have the same and similar emphases (Pyzdek, 2001). Both TQM and Six Sigma emphasize the importance of top-down leadership and
support and both stress that "continuous improvement of quality is critical to long-term business success" (Pyzdek, 2001). Both are long-term processes (Pyzdek, 2001; PCAI, 2006a). A critical difference between the
two approaches is management guidance (Pyzdek, 2001). Total Quality Management provides only broad and very abstract guidelines for managers to follow while Six Sigma provides more discrete guidelines for the
manager (Pyzdek, 2001). PCAI (2006b) wrote "Six Sigma was developed by CEOs to create an infrastructure of change agents throughout the organization." Having all employees, in effect, take on the
role of change agent changes the culture dramatically and leads to continuous improvement. Kotelnikov (2005) explained: "It [Six Sigma] is first and foremost a business process that enables companies
to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does." As mentioned, it is a long-term process but it provides immediate
improvement in quality management as well as in the companys profit margin (Kotelnikov, 2005). While TQM and other quality improvement approaches focus on two or three years in the future,
Six Sigma focus on twelve-month increments of time (Kotelnikov, 2005). Bob Galvin at Motorola first designed Six Sigma ( which is a trademark belonging to Motorola Inc.) to help the
company face the competition from Japanese manufacturers (Kotelnikov, 2005). It was a radical approach that forced managers to think about business differently than ever before (Kotelnikov, 2005; PCAI, 2006b). But,
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