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A 3 page research paper that discusses the importance of this topic. Bibliography lists 6 sources.
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3 pages (~225 words per page)
File: D0_khsigsat.rtf
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nurses providing this care also experience a correspondingly high level of personal job satisfaction because they can observe that their care results in positive patient outcomes. The higher the level
of patient satisfaction, the greater the fiscal viability of the institution involved. This economic relationship is evident in several pertinent ways, such as the fact that research shows that there
is a positive correlation between high levels of patient satisfaction with services and lowering the costs that are "associated with new client acquisition" (Friesner, et al, 2009, p. 24). A
study published in the New England Journal of Medicine last year indicates that patients often feel that hospital falls short on some basic quality care concerns, such as "controlling pain,
communicating about medicines and coordinating discharge planning" (More nurses, 2008, p. 4). As this indicates, patient satisfaction is directly related to their perception and evaluation of the care and services
offered by hospital staff. Patient evaluations of hospital services tend to focus on the care/service aspect of their experience. For example, research shows that patients tend value healthcare that "listens
to and genuinely cares" about their concerns (Lutz and Foong, 2008, p. 356). A survey that was conducted last year by the American Hospital Association and the Boston University Health
Policy Institute found that only 28 percent of the hospital chief quality officers surveyed felt that patient satisfaction with their institution had achieved the level that it should (Cohen, 2008).
One of the most surprising results of this survey is that close to half of the hospitals responding report that they do not monitor wait times for outpatient services (Cohen,
2008). This causes the leader researcher to comment that "There is evidence that if people do not have access to good outpatient or primary care it will most likely lead
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