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Essay / Research Paper Abstract
A 4 page paper reviewing three articles: "Implications of business process management for operations management;" "Knowledge management key to keeping up;" and "Continuous improvement of service operations: Application of service template." Two of the articles are reports of studies done to improve business processes; one is an accountant's advice to colleagues that effective use of knowledge management activities will be the key to their future. Bibliography lists 3 sources.
Page Count:
4 pages (~225 words per page)
File: CC6_KSmgmtArtRevBP.rtf
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Unformatted sample text from the term paper:
Authors Armistead and Machin (1997) present a study focusing on "the concepts of business processes and business process management" (p. 886). In
their report on the study, they define business process management and provide information on organizational structuring for optimum control and effective use of in-place business processes.
The authors concede that there "is a resonance from operations management into business process reengineering (BPR)" (Armistead and Machin, 1997; p. 886), but also assert that there
is far more to business process management than only applying operations management principles to paper and information flow. The authors explain that business processes collectively constitute a collection of
interrelated business activities that cross organizational boundaries and gain significant attention within the organization operating under the philosophy of total quality management (TQM). TQM often is viewed only as
a set of approaches to operational issues, but underlying the activities of TQM is the philosophy that both causes and allows TQM to be of benefit to organizations of all
types. The authors conducted a qualitative survey of four large companies, all known for their dedication to quality and all of which had
been recognized for it. The authors found that at each, culture was as an important aspect of business process management as was managing the flow of information throughout the
organization. The authors conclude that organizations need to apply "concepts such as TQM, lean production and supply and agile manufacturing" (Armistead and Machin, 1997; p. 886) to all aspects
of their business, not only to operations management. "Knowledge management key to keeping up" Davis (2000) speaks directly to public accountants regarding their
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