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Essay / Research Paper Abstract
A 4 page paper discussing points that change managers need to heed now and in the future. There is little reason to change merely as an exercise, but today there are three primary forces that may require frequent change initiatives, certainly more frequently than in the past. Those forces are customers, technologies and globalization. Bibliography lists 3 sources.
Page Count:
4 pages (~225 words per page)
File: CC6_KSmgmtChgRef.rtf
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always done it that way" finally is recognized as being the worst possible reason for continuing processes or actions executed out of long-standing habit, long after those processes have outlived
their usefulness. One of the buzzwords in todays business environment is "innovation," and of course innovation cannot occur without change occurring as well. Forces for Change
There is little reason to change merely as an exercise, but today there are three primary forces that may require frequent change initiatives, certainly more frequently
than in the past. Those forces are customers, technologies and globalization. Customers As customers needs and tastes change, so must the goods
and services they use and the companies that provide them. The Six Sigma approach enables organizations to compare largely dissimilar processes for the purpose of identifying statistical variability that
affects total quality. It allows comparison of "different processes using a common metric. This metric is defects per million opportunities (DPMO)" (Chase, Jacobs and Aquilano, 2006), which requires three
pieces of data: unit, defect and opportunity. Whereas benchmarking and gap analysis measure conditions as they exist at the time of measurement, six
sigma has the ability to monitor changes over time. It contains within it the "define, measure, analyze, improve, and control (DMAI C) cycle" (Chase, Jacobs and Aquilano, 2006), which
is a more detailed approach to Demings PDCA (plan-do-check-act) cycle that provides the basis for continuous improvement. Chase, Jacobs and Aquilano (2006) stress
a point of six sigma that all managers need to keep in front of them at all times. That point is that the "overarching focus of the methodology ...
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