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Essay / Research Paper Abstract
This 6 page paper looks at a scenario provided the student. Caroline has employees that are unhappy with their workload. She takes the complaints to Bruce, her line manager, who does not want to deal with the problem and accuses Caroline as being over emotional. The paper presents a reflection on the way the problem was assessed and presented in order to determine if there are improvements that could be applied to improve the outcome. he bibliography cites 3 sources.
Page Count:
6 pages (~225 words per page)
File: TS65_TEcaroline.doc
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Unformatted sample text from the term paper:
response is not as she expected; he wants Caroline to keep the employees quiet and that of there is any problems they should be told they are lucky to have
jobs. Bruce does not address the issues that Caroline was bringing to his attention, he then goes on to accuse Caroline an over emotional woman with the implication she
could not manage her team. The transcript reveals there are problems and a learning opportunity with the use of self reflection. When undertaking a self reflection
it is necessary to look at the events which occurred in order to understand how and why the events emerged as they did. It is only by looking at the
events which occurred and identifying the influences that impacted the outcome that a critique may take place to identify the way improvements may have been archived with adjustments on personal
behaviour. In this approach the actions biases and influences in the different parties needs to be assessed, but one must also accept that it is only personal actions which may
be changed, and those that may influence on others. The events start with Caroline hearing the grievances of the employees, these are then taken to Bruce. Effectively Caroline is
passing on the communication. It appears that Bruce does not believe that this is an important issue; he has no motivation to resolve the issue. It also appears to be
a problem he does not want to deal with. When looking at a problem Calton and Payne, (2003) argue that where there are competing needs and complex issues the
use of a stakeholder approach can add a great deal of value, allowing the problem to be seen as complex with different interests. Caroline has taken onboard the employees grievances.
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