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Essay / Research Paper Abstract
This 3 page paper argues that recording devices that are generally on when one calls a business should not be used. Three reasons are provided to argue the point of view. No bibliography.
Page Count:
3 pages (~225 words per page)
File: RT13_SA312rec.rtf
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Unformatted sample text from the term paper:
businesses such as banks, insurance firms and credit card companies. According to at least one poll, Americans believe that employers should not be allowed to listen in on phone conversations
but frequently when consumers call companies they hear a prerecorded message stating that their call my be recorded. While most firms give the consumer the option to request that
the call not be recorded, few do this. Most calls are made in the hopes that their question can be expedited. People are somewhat jaded by the message as they
have heard it time and time again, but perhaps do not consider the ramifications of such. They may not give it a second thought. Advocates of such measures
believe that recording calls will boost worker productivity, protect companies from fraudulent claims, and ensure that the best possible service is given to the consumer. Often, the message contends
that the recording is used for training purposes. It is the case that supervisors listen to phone calls when new employees are working, and the employees never really know when
someone else is on the line. Still, advocates contend that the reasons for listening supersede the reasons for not doing so. On the other side of the coin are people
against the idea who contend that such eavesdropping is an invasion of privacy because the consumer may have to give out personal information such as Society Security or bank account
numbers. Thus, safety of personal information may be compromised. They also believe that the customer service representatives may be placed under extreme amounts of pressure because they are constantly monitored.
In the scheme of things, it would appear that monitoring has its advantages. However, it appears that the disadvantages would outweigh whatever benefit such practices might achieve. There are many
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