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Essay / Research Paper Abstract
This 4 page paper looks at a case study supplied by the student. The company, TechSmart, aims to give customers quality service and value. The paper looks at how this is achieved with reference to Demming’s 14 points and the Baldridge criteria and identifies potential areas of improvement. The bibliography cites 1 source.
Page Count:
4 pages (~225 words per page)
File: TS14_TEtechsmart1.rtf
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Unformatted sample text from the term paper:
of information, the employees are given a financial information each month by their manager. Senor managers also give information out on a quarterly basis at meetings. 2. The company
started out with the use of the fourteen points of Demming, but have added to this with a range of TQM tools, including the taking on the Baldgrige criteria, the
use of problem solving systems and the implementing of Six Sigma. 3. The use of the surveys to assess satisfaction of internal and external customers as well as training
all members of staff in customer relations indicate the understanding of the need for inspection and quality. The final reports each moth communicate issues to do with cost. 4.
The company look to develop long term relationships with the suppliers and as a reward they also exempt some suppliers from incoming inspections. 5. Six Sigma and the use
of the surveys indicate the desire for constant improvement. 6. The average training for each employee is 72 hours and 7. The managers teach as the TechSmart University.
8. Trust is created in the culture of trust and self managed teams in line with the human relations school of thought. 9. The use of self managing teams
is also complimented with cross department teams so there cannot be a strict bureaucratic culture. 10. There do not appear to be slogans used, the aim is to
lead by example and show trust wit the teams finding improvements and the use of six sigma. 11. The self management does have objectives, but these are set by
the department managers as well as the company and the way they are reached is one that embodies the idea of empowerment and allows teams to build ion their competences.
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