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Essay / Research Paper Abstract
This 4 page paper looks at quality improvement in healthcare. The paper starts by looking at what is meant by quality improvement (QI) and how quality may be perceived differently by various stakeholders. Different approaches to QI are discussed and the way that they may be measured and monitored is outlined. The bibliography cites 3 sources.
Page Count:
4 pages (~225 words per page)
File: TS65_TEQIhealth.doc
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Unformatted sample text from the term paper:
this reason that quality improvement (QI) is argued as an essential part of healthcare management (Scally and Donaldson, 1998). The drive for quality improvement may be motivated by a number
of factors, these may include a desire to increase the efficient resources available to an organisation in achieving its goals, increasing overall customer satisfaction or maybe driven by statutory requirements
(Batalden, and Davidoff, 2007, 2007; Scally and Donaldson, 1998). The National Health Service (NHS) in England has placed a statutory duty on all health organisations to undertake quality improvement through
clinical governance (Scally and Donaldson, 1998). Similar approaches have been seen in other services, and in the commercial healthcare sector competitive forces drive the need to undertake continuous quality improvement.
To consider the foundational frameworks for QI it is necessary to first define this in a general manner, however one should note that quality improvement may be viewed differently
from the various stakeholders. A commonly used definition is that of the Institute for Medicine which states that QI is "the degree to which health services for individuals and populations
increase the likelihood of desired health outcomes and are consistent with current professional knowledge" (quoted The Health Foundation, 2011). Batalden, and Davidoff, (2007), propose a definition where the different stakeholders;
including the clinicians, patients and others such as researchers, educators etc all work together in order to create better healthcare system, better patient outcomes and better professional development. This latter
approach highlights the various outcomes and the way different stakeholders may be biased towards certain areas of improvement. For example, patients may perceive the quality of healthcare the bias towards
not only health outcomes, but the way in which they receive service and aspects such as surroundings, whereas hospital administrators may have a bias towards quality of service in terms
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