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This 5-page paper provides an overview of Quick International Courier, a delivery service in New York. Bibliography lists 7 sources
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5 pages (~225 words per page)
File: D0_MTquickint.rtf
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itself is actually quite sophisticated. In the extraordinarily competitive world of courier services, Quick International Courier, headquartered in Jamaica, Queens, NY, tried
to differentiate itself from the others from the very beginning. Quick designated itself as the courier service that was expert in delivering time-sensitive materials, ranging from documents to body organs
(Burns, 1997). The company, which was launched in the 1980s, has seen the courier and shipping industry change from its early
days. In recent times, shippers are expected to get things delivered ASAP, if not sooner (McGovern, 1998). Its that mentality which makes the industry so difficult to define. Its also
difficult, because its a specialized industry, especially in terms of service and product (McGovern, 1998). There are companies such as Quick, whish specialize in the same-day, hard-to-deliver product with a
specific city or region. Then there are companies like DHL, which operates a worldwide network, one that offers everything from same-day service (within a particular region) to next-day delivery (McGovern,
1998; see also Hamilton, 2003). Though Quick began its business delivering documents overnight, the business has expanded since that time. These days,
Quicks management is considering going global on an even larger scale, meaning, out of necessity, some change management will be in the near future. The Strategic Plan
When Quick president Robert Mitzman first launched the company in the early 1980s, he realized that the only way to get competitive and remain that
way was to deliver what he determined were "out of the ordinary" types of deliveries (Burns, 1997). But the service has succeeded
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