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Essay / Research Paper Abstract
This 10 page paper considers the management and measurement of performance in the public sector. The paper starts by considering the way performance should be measured, including models such as the 3 E’s and balanced scorecards as well as financial measures. Where poor performance is measured it is often argued that it is the result of limited resources. The paper than argues that poor performance measurements may not be the result of limited resources but is more likely to be the result of poor management. The paper uses the example of the private finance initiative and contracting out, where private companies provide the same services at a lower cost to illustrate why and how poor internal management may be to blame. The bibliography cites 12 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TEpubmeasures.rtf
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Unformatted sample text from the term paper:
should be held accountable to those who provide the money and to those whom they are providing the serve. The provision of public services can have a direct and an
indirect benefit to those receiving them, this also increases the range of stakeholders for example, public health service may be direct benefit to those who are ill and do not
have private funding to pay for treatment, but it also has an indirect benefit for the rest of the community with decreased exposure to health risk and the social problems
associated with poor health. Likewise the provision of a youth club may benefit those who use it, but the local community may also benefit for more peaceful roads. The role
of management in the public sector to attain the goals set by central government and meets the needs of the different stakeholders, a task that is difficult, due to the
wide ranging interests and arguably it is exacerbated by some poor management in some areas of the public sector. In the public sector there are many different stakeholders with
a variety of interests, these needs all have to be balanced between the different and the most urgent needs and the available resources that can be utilised to satisfy the
needs. There is little doubt that the pubic sector cannot satisfy all needs. However, as there is the need for accountability and to show that public funds are being used
effectively there is an increased movement towards the use of performance measures, with those making the measures looking for value for money and the achievement of goals. The 3
Es model looks at efficiency, equity and environment. Efficiency needs to be measured with some type of link to the finial achievements such as meeting the goals set for the
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