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Essay / Research Paper Abstract
A 7 page analysis of Human Relations: Productive Approaches for the Workplace by Mark Garrison and Margaret Anne Bly. This is an instructive book that combines solid empirical research, supportive study aids, and numerous case studies to provide a practical, and applicable, guide to positive human relations in the business environment. Using examples that are draw from over 90 small and large companies, the authors provide a balanced thematic approach that encompasses both organizational issues and problems that pertain to personal adjustment in the workplace. Bibliography lists 2 sources.
Page Count:
7 pages (~225 words per page)
File: KE9_99bly.rtf
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Unformatted sample text from the term paper:
guide to positive human relations in the business environment. Using examples that are draw from over 90 small and large companies, the authors provide a balanced thematic approach that encompasses
both organizational issues and problems that pertain to personal adjustment in the workplace. The main thrust of the text regards a new method of critical thinking and analysis that
the authors refer to as "productive thinking." Using this method, students are guided in analyzing specific problems and to applying the solutions that is revealed through this method to
everyday situations and circumstances. The authors begin their text by exploring something of the history of business management and the theories regarding human relations that have been prevalent in
the past. After examining the historical Hawthorne Studies, the authors briefly look at two extremes in management theory, Theories X and Y. Theory X refers to the conventional business assumptions
that were prevalent in the 1950s, while Theory Y encompasses the alternative set of assumptions that were developed in order to tap into the unrealized human potential in most organizations.
The workplace as it is today is then explored, along with implications for the future and the protocol that is necessary for success. The next topic tackled by the
authors is the processes involved in communication, in which the model of communication to be used in this text is explained. This model includes the goals of communications, the modes
of communication, verbal and non-verbal communication, and a brief look at communication spaces and communicating through multiple channels. In other words, this section demonstrates the multiple ways that people communicate
with each other, not just with words, but also with body language. It is important to realize, especially for international companies, that not all cultures handle "communication spaces" in
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