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Essay / Research Paper Abstract
This is a 4 page paper that provides an overview of organizational change. The importance of quality improvement processes is highlighted. Bibliography lists 3 sources.
Page Count:
4 pages (~225 words per page)
File: KW60_KFbiz097.doc
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Unformatted sample text from the term paper:
cost and potential return on investment and pursuing only those change strategies which have the greatest probability of bringing renewal to the organization in a cost effective manner. Achieving this
goal, however, requires the mastery of both performance measurement as well as quality improvement processes. This paper will explore both in depth. To begin with, one must understand the principle
of performance measurement. Simply put, performance measurement is the practice of measuring the performance of an organization in accordance with a number of objectively meaningful metrics such as cost, revenue,
customer satisfaction, and so on. By engaging in performance measurement, one is ultimately looking for a balance between quality and finance (Dlugacz, 2006). One wants to find areas where performance
is matched by the costs associated with it; areas where performance exceeds spending are core strengths, and areas where spending exceeds performance are areas where change needs to happen (Dlugacz,
2006). In other words, performance measurement can allow one to readily identify areas in need of change. Quality improvement processes, on the other hand, are more about actually "using data
to improve organizational processes" (Dlugacz, 2006). Whereas performance measurement is strategic in nature, quality improvement processes are tactical, actionable steps that can be readily implemented. For instance, introducing a new
process for accessing, making changes to, and uploading patient data to a database is an example of a quality improvement process developed to address a measured deficiency in the efficiency
of records management. Ultimately, all of these processes will work to improve the problematic areas identified by performance measurement; as such, higher quality becomes both the long-term strategy and the
day to day tactics of the organization (Ransom & Joshi, 2006). In terms of practical efforts at quality improvement processes, one might look at the actual work being done
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