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Essay / Research Paper Abstract
This 10 page paper looks at the way in which performance assessment takes place in a National Health Service. After defining what is meant by performance assessment and considering its' goals and manifestations within the NHS performance assessment is then considered from three different perspectives; the legal perspective, the professional perspective and the ethical perspective. The paper focuses on organisational rather than personal performance assessment. The bibliography cites 20 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TENHSperform.rtf
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Unformatted sample text from the term paper:
performance. The use of performance appraisal is important in any scenario where results need to be measured for either improvement and/or accountability purposes. In an organisation such as the National
Health Service (NHS), optimal performance is a matter of public interest with funds originating from the public purse as well as the pressure placed on the service from the wide
variety of scope of medical needs found in a community. The use of performance appraisal can optimise performance increasing the overall
level of output and bettering the service that is provided. However, performance assessments can also be controversial; the cost of a performance appraisal can have an associated opportunity cost (Nellis
and Parker, 2000; 53), the attitude and approach to the appraisal can result in negative feelings and where past experience indicates a failure of beneficial outcomes to those involved in
the appraisal those involved may be resistant (Coens and Jenkins, 2000; 3). In order to understand the way in which performance assessments can be considered it is necessary to determine
what is meant by a performance assessment. With the meaning of performance assessment find it is possible to consider the relevance of performance assessments from a legal perspective, a professional
perspective and an ethical perspective. 2. Performance Assessment Performance assessment can be implemented to ride range of levels. In a national health service it is implemented to measure the performance of
individual primary health care trust, the performance of individual hospitals, to benchmark departments as well as the assessment of individual employees (Huczyniski and Buchanan, 2003; 234).
In defining what is meant by performance assessment we can look at general definitions. A good definition states; "Assessment tools help generate reliable feedback, identify the
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