Here is the synopsis of our sample research paper on Outsourcing and Stakeholders. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 10 page paper looks at outsourcing and the way it is perceived by different stakeholders. The first part of the paper looks at the influences from the perceptive of the company, the employees and external stakeholders who may protest and includes diagrams to show the linkages. The paper then looks at how the company may relate to other stakeholders how these relationships maybe handled. The example of an airline that has outsourced the call handling is used, but the paper may be applied to many companies. The bibliography cites 3 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TEoutstake.rtf
Buy This Term Paper »
Unformatted sample text from the term paper:
call centres this can be seen with United Airlines in the US where 650 call centre jobs would be moved to India (Skertic, 2004) and a similar position in the
UK with Virgin having moved a large number of jobs mainly to India. Both of which are companies with operations in many countries, likewise Dell has seen an expansion with
increasing numbers of calls being outsourced to several Indian call centres. This paper could relate to any of these companies. We will use Virgin Atlantic as an example. There
have been a large number of protests at the outsourcing of the jobs, if we look at the perspective of the organisation there are many pressures that have resulted in
this. There is the need to cut costs in order to satisfy shareholders as well as to minimise opportunity coasts. The outsourcing not only reduces the operating costs, but can
also reduce potential long term liabilities as the areas where jobs are outsourced to usually have lower employment requirements making employment less costly. It is also the capital requirements that
are less as land and development are cheaper. The company will want to ensure that they are meeting the needs of the customers otherwise the sales will be impacted
so the call centres are set up with computerised help programmes that the call centre staff use to help trouble shoot. The aim is to reduce costs and potential liabilities
in the long term to increase profit and reduce opportunity costs where money may be better used elsewhere. This assumes that the stockholders are the primary stakeholder. If we
look at figure 1 this is a diagram with the different aspects from the perspective of the company. Figure 1 If we consider the way in
...