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Essay / Research Paper Abstract
5 pages of the text content of a 13-slide PowerPoint® presentation (available) on outsourcing. There are four slides each on Global outsourcing, alternatives to outsourcing and outsourcing to insourcing. Bibliography lists 6 sources.
Page Count:
5 pages (~225 words per page)
File: CC6_KSoutsrcg.rtf
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Unformatted sample text from the term paper:
* Outsourcing = sending some measure of the organizations work to another business * Usually pursued
to * Save cost * Save time *
Gain additional expertise * Free existing in-house resources Slide 2. Global Outsourcing * Also known
as "offshoring" * Information technology, electronics manufacturing and textile manufacturing among leading industries * Differs from
buying products or services from a vendor in that the outsourcing company specifies all aspects of operation and results Slide 3. Global Outsourcing (cont)
* Dell * Is a famous outsourcer of customer service, with several thousand Indian employees in Bangalore, India
* Calling an 800 number in the US rings India * Customer service representatives (CSR) are knowledgeable and courteous
* Dell can pay three or four CSRs in India for the same cost as one in the US Slide 4. Global Outsourcing
(cont) * Companies pursue international outsourcing to take advantage of much lower labor costs * Operational
costs are much lower in many other countries * Lower costs overseas more than offset the costs of shipping product to US
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