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Essay / Research Paper Abstract
This 9 page paper discusses Affiliated Computer Services, EDS and IBM, and the types of services they provide to companies who are outsourcing some of their operations.
Bibliography lists 12 sources.
Page Count:
9 pages (~225 words per page)
File: D0_HVACSRev.rtf
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Unformatted sample text from the term paper:
EDS and IBM, and the types of services they provide to companies who are outsourcing some of their operations. Executive Summary This report begins with an introductory section
that explains its purpose, which is to decide on which of three firms to use for outsourcing needs. It describes the industry and why companies outsource their services, and
then moves into a discussion of each of the three companies (ACS, EDS and IBM). It compares their services and suggests that ACS is the best candidate for outsourcing;
IBM is too large and EDS appears to be less efficiently run than ACS, judging by its financial reports. ACS is recommended as the company to handle the outsourced
claims. Introduction This report has been prepared in order to study the performance of Affiliated Computer Services (ACS), a company that handles outsourcing needs of other corporations, particularly
in billing. The report describes the industry and discusses the reasons for outsourcing; discusses ACS with regard to its financial condition, products, officers and its overall health; briefly discusses
ACSs two competitors, IBM and ECS; and summarizes the research and findings of the paper. Industry Description - Why Outsource? Outsourcing can be defined as "the process
of shifting/delegating/transferring a service/process/function to a third-parties/external service provider which would otherwise be an in-house function/service/process" (Define outsourcing, 2005). There are two types of services generally outsourced: one is
information technology (IT), which "involves an external service provider to manage a specific application, including all related activities like server management, networks administration, and software development/upgrades" (Define outsourcing, 2005).
The other type of outsourcing is Business Process Outsourcing (BPO), "which involves a third party who manages the entire business process, such as accounting, financing, customer support or human resources"
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