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Essay / Research Paper Abstract
This 7 page paper looks at the concept of organizational excellence and how it may be achieved and assessed, using the EFQM as a framework, BA is assessed in terms of the characteristic, to determine if all or part of the firm may be defined as achieving organizational excellent. The bibliography cites 12 sources.
Page Count:
7 pages (~225 words per page)
File: TS14_TEBAorgexc.rtf
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Unformatted sample text from the term paper:
this there may be an inherent implication that there should be organizational excellence; this is also implied with the way that in the 2009/10 annual report the Chairman Martin Broughton,
outlines the way changes are being made and outs forward the perspective that customers are at the centre of the changes that have had to take place (British Airways, 2010).
The idea of organizational excellence is a goal that can serve many purposes, and when looking at the literature with the various views there is a general agreement that organizational
excellence with be in the interests of the primary stakeholders, not only customers but also shareholders and will be able to provide workplace environment where there are productive motivated employees
(Darling, 1999). To consider how BA may be assessed for organizational excellence the first stage is to define excellence and consider a framework that may be used to assess
a service organization. The dictionary definition in this case we know that the organization is defined as BA and the dictionary definition
of excellence is "the state or quality of excelling or being exceptionally good; extreme merit; superiority" (Dictionary.com, 2010). This is a good definition, but it does not help with
a framework, the key is to assess how this may be assessed in a measurable manner. There are differing views on what
leads to organizational excellence. Frederick Winslow Taylor believed he was moving towards excellence when he was developing ideas of scientific management, as this increased efficiency, but this was a
singular approach to business and there were often costs resulting from the low trust environment (Huczynski and Buchanan, 2009). Thawani (2004) argues that a good framework to achieve excellent is
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