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Essay / Research Paper Abstract
This 3-page paper delves into order processing and telecommunications, and the software necessarily. Bibliography lists 2 sources.
Page Count:
3 pages (~225 words per page)
File: D0_MTordprote.rtf
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Unformatted sample text from the term paper:
give the information. The order-taker would then write the information down and send it back to the processing center (either on foot, by hand, or in some cases, antiquated internal
networks). These days, of course, order processing is more streamlined - even when someone calls in an order, the order-taker can
type the information online, then push a button to upload. Sophisticated telecommunications technology means that orders can come in almost any format - from e-mail, to fax, to phone calls.
The technology doesnt mean, however, that an order-taking process, using a telecommunications system, is always 100% effective. Many times, order-processing systems are patchworks, with new hardware and software added onto
the existing structure. While this may provide a short-term savings, over the long haul, it creates headaches, as software doesnt know how to talk to each other.
A case study dealing with C&S Sales illustrates this point. In the case of this company, order processing had become inefficient, with outside sales
and inside customer support not in synch (Microsoft, 2003). In previous years, the company had been using a variety of communication
methods between the outside salesperson and internal customer service representative (Microsoft, 2003). The methods included e-mail, fax, voice, mail and snail-mail, and the process meant that the same information needed
to be collected over and over again throughout the sales cycle (Microsoft, 2003). Accuracy also suffered - much of the information was taken verbally and sometimes got lost in the
translation (Microsoft, 2003). There was also a lack of a collaborative project scheduling software (Microsoft, 2003). The company had even spent
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